FAQs

Sizing Help

While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size.

Orders

The order usually takes 7-10 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at support@snitch.co.in

You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from the warehouse.

In case the order does not get delivered within 7-10 working days, you can write to us at support@snitch.co.in. We will do our best to get it delivered at the earliest.

We provide PAN India free shipping on all orders.

An additional handling fee of ₹150 is charged for returns. However, no additional charges are applicable on exchange.

Returns

To make a cancellation, please log into your account and book the cancellation of the requested order from the return and cancellation tab.

Visit the returns and exchange section on the website or click here to raise a return or exchange request for your order. You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue a refund on the same account details used while making payment.

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on support@snitch.co.in. Incase you fail to intimate about the same, return might not be processed.

We try our best to deliver the right products within time, however, in a few rare cases if you receive a different / wrong product, please visit the returns section on the website or click here to raise a return request if you receive any wrong order.

For return / exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund for return or the request for exchange will be initiated within 72 hours. Once the product is dispatched, it will take 7-10 working days to reach you. For further assistance please email us at support@snitch.co.in.

Boxers, Socks and Face masks cannot be returned / exchanged keeping hygiene into consideration.


Refunds

It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup isdone, post which it undergoes a quality check. Once it passes the QC, there fund for return or the request for exchange will be initiated within 72 hours.

In case of orders placed with discount is returned, the discount will be waived off and the products will be billed on MRP. The balance amount will be refunded to the account.

For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 2-3 working days. If not,please get in touch with your respective bank.

Once the product(s) reaches us and passes the QC, a link via our Payments Partner(Cashfree) would be sent on your registered E-mail ID and WhatsApp number. You would be required to click on the link and fill in the required details for the refund to be initiated to your account.

For further information on your returned order, you may log into your account or reach usat support@snitch.co.in.

Payments

Mail us the details of your transaction at support@snitch.co.in.We will verify and get back to you at the earliest.